Senior Claims Advocate

About the position

The Senior Claims Advocate administers information from clients by phone, email, and fax to process insurance claims and works with clients, adjusters, and Producers on claims status, problems, and questions. Actively researches and obtains claims data from carriers and challenges adjusters as warranted, while advocating the best possible outcome for clients in accordance with service standards. Additionally, this role is responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Director of Claims.

Responsibilities

• Reports claims for clients and works directly with insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary.
• Handles standard as well as challenging and complex claims issues.
• Investigates coverage questions and problems.
• Serves as contact for Adjuster and client for claim-related issues.
• Addresses coverage questions to provide best possible claim outcomes for clients.
• Prepares claims information for presentations as requested.
• Resolves customer claim issues in coordination with Director of Claims to reduce E&O exposure.
• Other duties as assigned.

Requirements

• Bachelor's Degree and 5-8 years of related experience, or equivalent combination of education and experience.
• Property & Casualty claims experience with insurance carrier and/or insurance agency or broker required.
• Must meet any local or state license/designation requirements.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software.
• Strong organization and communication skills.

Benefits

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan - 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners