Senior Claims Advocate
About The Position
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Claims Advocate at Horton, a Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
Requirements
- Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding
- Commitment to advancing your insurance knowledge via training and obtaining approved industry designation
- Associate in Claims (AIC)
- 4+ years claims experience and have strong commercial lines coverage knowledge. Must understand all forms of coverage.
- The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program
Responsibilities
- Provide technical services within a specialized function in direct support of Sales & Service teams
- Collaborate with team for efficient objectives, processes and procedures through continuous improvement efforts
- Oversee claim assignments, services and onboarding to implement procedures for clients
- Provide claim consultation and client advocacy for assigned producer's clients
- Coordinate, facilitate, prepare and attend all scheduled client claim reviews
- Identify, organize and execute client claim review meeting agenda
- Collaborate with carriers/TPA to develop appropriate claims action plans and target dates. Ensure carrier/TPA follows through on plans
- Prepare unit stat reviews for Special Service Clients
- Evaluate large files for settlement value and appropriate reserves. Discuss with carrier/TPA to ensure claim is appropriately reserved
- Track complicated claims for resolution plans and closure
- Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
- Assist and participate in prospecting. Attend prospect calls or meetings as requested
- Provide specialized claim service as requested
- Act as a resource for clients in resolving their claim concerns
- Coordinates with Carrier Claim Liaison to ensure quality claim service
- Collaborate as team to coordinate effective participation in claim meetings
- Facilitate claim training to ensure all claims team members continue to grow their claims knowledge and meet the claims needs of our clients
- Troubleshooting of coverage problems as well as other types of declinations
- Train intradepartmental staff on effective internal claim management procedures
- Other duties as assigned
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
