Senior Claims Advocate
About The Position
AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service
Requirements
- Bachelor's Degree and 5-8 years of related experience, or equivalent combination of education and experience
- Must meet any local or state license/designation requirements.
- Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
- Strong organization and communication skills
Responsibilities
- Administers information from clients by phone, email and fax in order to process insurance claims
- Work with clients, adjusters, and Producers on claims status, problems, and questions.
- Responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with team leaders.
- Reports claims for clients and works directly with both insureds and claimants to identify new claims.
- Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
- Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary.
- Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
- Serves as contact for Adjuster and Insured for claims related issues.
- Resolves coverage questions in order to provide best possible claim outcomes for clients.
- Prepares claims information for presentations as requested.
- Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce E&O exposure.
- Manages complex claims and accounts.
- Other duties as assigned.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
