Senior Claims Advocate

Gallagher•Glendale, CA

32d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. How you'll make an impact Acts as an advocate for most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients. Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards. Facilitates client meetings, claims reviews and vendor visits. Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves. Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

Requirements

Bachelor's degree or commensurate experience
5 years' related experience in claims
Strong knowledge of claim and coverage issues
Excellent written and verbal communication skills
Strong knowledge and working ability to use all claims and business related software
Understanding of the lines of coverage within area of responsibility
Strong organization skills and ability to maintain diverse and large workload while meeting deadlines

Nice To Haves

Recognized insurance designations a plus

Responsibilities

Acts as an advocate for most complex clients and claims
Demonstrates advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients
Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards
Facilitates client meetings, claims reviews and vendor visits
Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves
Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program