Senior Claims Administrator

Zurich in North America•Schaumburg, IL

1d•$20 - $28•Hybrid

About The Position

Zurich is currently looking for Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative responsibilities for the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality. Additional responsibilities include acting as a subject matter expert on multiple administrative functions, as well as resolving complex transactions and internal customer inquiries. At Zurich North America Claims, we acknowledge that work life-balance and flexibility are a priority when choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, the candidate selected for this opportunity should be able to report into one of the following North America claims offices: Schaumburg, IL. In this role you will be responsible for:

Requirements

Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge OR High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge
Experience with MS Office

Nice To Haves

Claims Administration and Operations experience
Broad knowledge of multiple Claims administrative functions and best practices
Ability to optimize workflows through simplification
Strong collaboration and communication skills with business partners and peers

Responsibilities

Monitors and audits administrative tasks by reviewing work performed to improve overall quality.
Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork.
Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members.
Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements.
Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy.
Responds to customer inquiries quickly, accurately and in a professional manner.
Offers first level problem resolution to business partners and escalates inquiries appropriately.
Applies knowledge of complex operational best practices and procedures to daily activities.
Identifies and resolves problems by referring to procedural documentation and reference materials.
Provides prompt, courteous, and high-quality work in response to management direction.
Other administrative tasks, as assigned.