Senior Claims Adjuster - Casualty (Public Risk Group)

Tokio Marine HCC•Indianapolis, IN

3d•Hybrid

About The Position

Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states. We insure a variety of public entities such as, cities, townships, police and fire departments in over 20 states throughout the Country. Our package policy provides a variety of coverages to support our insureds needs, including Law Enforcement Liability, Public Officials liability, Employment Practices Liability, Commercial General Liability, Property, First and Third-Party Auto, Inland Marine, Equipment Breakdown and more. We are currently looking for a Senior Claims Adjuster to join our casualty/liability team to primarily handle a diverse range of Commercial General Liability and Third-Party Auto Liability claims. These claims include General Liability bodily injury and property damage claims from slip/trip and falls, negligent road signage/design and negligent maintenance of utilities and infrastructure, and Auto Liability bodily injury and property damage claims. This position does not involve first party property damage or auto claims. The work of our claims department is diverse, dynamic, and engaging.

Requirements

Minimum of 5 years of relevant and progressive professional experience in insurance claims.
Ability to apply broad knowledge of principles, practices, and procedures.
Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy.
Exceptional organizational and analytical skills; demonstrate ability to manage multiple tasks simultaneously.
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment.
Intermediate proficiency and experience using Microsoft Office package (Excel, PowerPoint, Word).
Adjuster’s license required.

Responsibilities

Review insurance policies to determine coverage.
Investigate claims by conducting telephone interviews and/or preparing written correspondence with insureds, claimants and witnesses.
Review police reports, medical records, independent adjuster reports, appraiser reports and more to determine liability and damages.
Review state and federal laws to determine potential defenses such as governmental immunity.
Assign and supervise independent adjusters and appraisers for on-site investigations when necessary.
Assign defense counsel and manage litigation, as necessary.
Determine and monitor indemnity and expense reserves throughout the life of the claim through resolution/closure in accordance with adjuster authority limits.
Maintain claim files and documents in accordance with company policy and procedure.
Seek approval when necessary for coverage and/or liability denials in accordance with company policy.
Prepare internal large loss reports for executive circulation.
Prepare loss reports for reinsurers as required by contracts.
Collaborate with teammates, management, inter-departmental units, agents, insureds and others.
Attend mediations, settlement conferences and trials as needed.

Benefits

Competitive salary and comprehensive benefit package
Strong learning culture with ongoing development opportunities
Opportunities for growth and career advancement
Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO and two floating holidays (prorated)
Approximately 11 paid holidays and volunteer time off
Paid parental leave
Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
Student loan matching program
Employee discount program
An opportunity to do meaningful work and love what you do