ESIS Senior Claim Representative , AGL

Chubb•Overland Park, KS

28d

About The Position

ESIS is seeking a Senior Claims Representative to manage commercial auto and general liability claims for client accounts. Reporting to the Claims Team Leader, this role is responsible for investigating and resolving bodily injury claims promptly, fairly, and in accordance with established best practice guidelines.

Responsibilities

Work under limited supervision to receive assignments and review claim and policy information, providing background for investigations and determining policy obligations as appropriate for the line of business.
Contact, interview, and obtain statements (recorded or in person) from insured individuals, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant parties to gather necessary claim information.
Inspect and appraise damage for property losses or arrange for such appraisal, depending on the line of business.
Review, evaluate, and negotiate bodily injury claims of varying severities.
Manage litigation on behalf of clients or insureds.
Assess facts obtained during investigations to determine the extent of liability and the company’s obligation under the policy contract.
Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
Set reserves within authority limits and recommend reserve changes to the Team Leader.
Review the progress and status of claims with the Team Leader, discussing challenges and recommending solutions.
Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
Assist the Team Leader in developing improved methods for handling claims.
Settle claims promptly and fairly.
Obtain releases, proofs of loss, or compensation agreements and issue company drafts for claim payments.
Communicate claim denials to claimants, insureds/customers, or attorneys as applicable.