Senior Claim Analyst

Bank of America • Phoenix, AZ

98d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• 6-12 months Call Center experience.
• Must work 100% in office. No hybrid work schedule available.
• Strong customer service skills.
• Flexible and willing to respond positively to change.
• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.
• Excellent written and oral communication skills.
• Ability to de-escalate difficult client situations.
• Ability to multi-task as business needs dictate with phone and typing required.
• Ability to work in a client based environment meeting goals.
• Flexible with schedule as business needs arise.
• Must have a strong and positive work ethic and follow Bank of America's Core Values.
• Must be flexible and adapt quickly to change.

Responsibilities

• Initiate maintenance on accounts.
• Provide excellent customer treatment.
• Initiate Fraud and Non-Fraud Claims.
• Provide status of claims.
• Assist with all issues that arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities