Senior Claim Advocate

WTW•Stamford, CT

14h

About The Position

This is a national role. The Senior Claim Advocate will be responsible for the oversight, direction, and overall management of claim activity for assigned clients/consulting projects. Key duties/responsibilities include, without limitation, the following: General Assist in the management of claims, with a particular focus on Natural Resources claims Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage Document and communicate claim activity to clients timely and effectively Seek to influence appropriate settlement authority and maximize insurance recovery for clients Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation Oversee the authorization of and issuance of indemnity and expense payments by carriers Prepare dashboard and other reports regarding claim analytics Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs Address and resolve requests for information by responding timely and efficiently Leadership Promote and foster WTW culture and values Manage the appropriate level of resources across the assigned territory Maintain relationships with all major internal and external partners Coordinate the assignment of service requests by other WTW partners Participate in meetings and provide ideas and strategies that strengthen the practice Be a strong external presence with speaking engagements, articles, and associations Provide informal assistance such as technical guidance, and/or training to coworkers Lead project teams and/or plan and supervise assignments of lower-level employees Technical Ensure quality and consistency in executing high level claim services to our clients Engage our global network of professionals as needed Appropriate utilization of all systems as required Work with others as necessary to continually improve quality and innovation Monitor the performance of vendor partner’s services Directly handle complex cases and special requests from field Directly handle key clients as primary consultant Keep current on emerging claim issues and trends Growth and Retention Support new business with sales presentations and RFP responses Participate in strategic large client team meetings as required Manage the quality and appropriateness of client service agreements Regularly meet with WTW brokerage executives to ensure delivery alignment Maintain direct relationships with key clients

Responsibilities

Assist in the management of claims, with a particular focus on Natural Resources claims
Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage
Document and communicate claim activity to clients timely and effectively
Seek to influence appropriate settlement authority and maximize insurance recovery for clients
Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
Oversee the authorization of and issuance of indemnity and expense payments by carriers
Prepare dashboard and other reports regarding claim analytics
Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
Address and resolve requests for information by responding timely and efficiently
Promote and foster WTW culture and values
Manage the appropriate level of resources across the assigned territory
Maintain relationships with all major internal and external partners
Coordinate the assignment of service requests by other WTW partners
Participate in meetings and provide ideas and strategies that strengthen the practice
Be a strong external presence with speaking engagements, articles, and associations
Provide informal assistance such as technical guidance, and/or training to coworkers
Lead project teams and/or plan and supervise assignments of lower-level employees
Ensure quality and consistency in executing high level claim services to our clients
Engage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Directly handle complex cases and special requests from field
Directly handle key clients as primary consultant
Keep current on emerging claim issues and trends
Support new business with sales presentations and RFP responses
Participate in strategic large client team meetings as required
Manage the quality and appropriateness of client service agreements
Regularly meet with WTW brokerage executives to ensure delivery alignment
Maintain direct relationships with key clients