Senior Change Manager

BMO • Chicago, IL

99d • $102,000 - $190,000

About The Position

The Senior Change Manager is responsible for supporting the development and implementation of strategic change initiatives aligned to the Treasury and Payments Services & Lending strategies. The main focus of the role is to provide change leadership support and collaboration with client facing internal workforce teams in order to conduct impact analysis, assess change readiness, and ensure successful implementation & adoption of change to deliver a differentiated and effective client service experience. The Senior Change Manager will work with TPS & Lending stakeholders to support the rollout of change by ensuring that training materials, communications, and resource support materials meet the business's needs and that rollouts are integrated and properly sequenced in order to ensure a seamless customer experience. This role will also assist with the tracking of post-implementation impact of initiatives to ensure they achieve the desired strategic objectives.

Requirements

• Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Project management experience - 6 to 8 years.
• Valid PMP designation from the Project Management Institute (PMI) is an asset.
• In-depth entrepreneurial skills.
• In-depth judgement skills.
• In-depth learning agility.
• Expert stakeholder management.
• Ability to navigate challenging situations effectively.
• Ability to apply project management methodologies or approaches.
• Ability to manage project and business risks, including project interdependencies.
• Ability to resolve project issues effectively.
• Seasoned professional with a combination of education, experience and industry knowledge.
• In-depth / Expert verbal & written communication skills.
• In-depth / Expert analytical and problem solving skills.
• In-depth / Expert influence skills.
• In-depth / Expert collaboration & team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity.
• In-depth / Expert data driven decision making.

Responsibilities

• Act as change agent liaison aligned with the client facing internal workforce teams to facilitate and evaluate impact of initiatives.
• Define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices.
• Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities.
• Help identify resourcing impacts and anticipated points of resistance, and create plan to mitigate challenges.
• Collaborate and partner with internal client facing teams to effectively convey the scope of the change.
• Thoroughly understand and assess the impact the change will have on the people, processes, and technology.
• Identify any associated risks of the change.
• Collaborate with initiative owners & partner teams to develop & implement change strategy.
• Partner with Communications and Sales Enablement teams to provide input into change deliverable tasks.
• Assist with execution of required deliverables.
• Partner with Learning teams to define the optimal training approach for the teams.
• Provide facilitation support where needed.
• Support the development of change materials, including FAQs, job aids, process flows, and procedures.
• Ensure that business as usual is maintained during the transition.
• Represent client facing internal workforce teams on project team status and change meetings.
• Prioritize processes for review based on the expected impact to the team.
• Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps.
• Support the identification of continuous improvement and training opportunities.
• Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree