Senior Change Manager - Readiness and Enablement

CVS Health • Hartford, CT

22h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: CVS Health is executing a multi-year finance transformation spanning core systems (e.g., ERP), tools (e.g., AI/automation), and processes (e.g., enterprise planning). As a Senior Change Manager, you will be a member of the Finance Optimization Readiness & Enablement team, which prepares leader and colleagues to adopt changes. You will execute the end-to-end change management activities for select Finance transformation projects and mature our internal process for analyzing and managing change impacts across stakeholder groups. Reporting to the Lead Director, Readiness & Enablement, you will accomplish this by: Directing and collaborating with key stakeholders within Enterprise Finance to translate current and future state processes into clear, understandable change impacts that can be used to drive readiness planning, change communications, and training. This includes maintaining a change impact analysis, stakeholder mapping, and adoption metrics for the changes identified. Partnering with Corporate Finance teams to lead development of communications and training materials to ensure finance stakeholders (all segments, enterprise FP&A, controllership) understand implications of process and technology changes. This includes partnering with the Finance Optimization team to lead development of narratives and materials that communicate and support functional priorities and initiatives such as the Finance modernization (“future of work”) strategy; transformation roadmap, work streams, timelines, milestones and change impacts to drive transparency and understanding of the case for change, approach, and calls to action. Includes leading the development of executive-level presentations for board meetings, key internal meetings (e.g., executive and finance leadership team meetings, steering and operating committee updates, and town halls) and other communication resources (videos, talking points, toolkits, road shows, online forums, training materials) to educate, influence decision-making, and ensure readiness for change implementation. Developing and leading end-to-end change management activities, including change impact and stakeholder analysis, communications and engagement planning and execution, and training development for key initiatives across the entire Enterprise Finance team. This includes establishing and maintaining an engaged Super User / Change Champion community around key initiatives (e.g., AI fluency, financial process ownership, etc.). In this role, your success will be determined by your deep understanding of change management and communications execution, as well as demonstrated competence, maturity, and a strong collaborative work style. Your ability to excel at translating complex technical designs and end‑to‑end process flows into clear, actionable change impacts, enabling stakeholders to understand what is changing, why it matters, and how it affects their roles and ways of working will also contribute to your success. You will bring strong systems thinking, quickly grasping the downstream implications of technical and process changes and synthesizing that insight into practical guidance that informs communications, training, and adoption strategies. Equally important, you are able to “think beyond the spreadsheet and tell the story” as you develop custom analyses, establish and refine messaging, and influence both strategic and operational outcomes.

Requirements

• Minimum 7 years of relevant work experience
• Ability to travel up to 20% (including plane)

Nice To Haves

• Knowledge of: consulting and/or internal transformation; we will consider strong equivalents with demonstrable outcomes.
• working on system-enabled change (ERP/EPM/data/analytics/AI or comparable) that requires integration and change management support.
• Skill In: Planning and executing organizational change management strategies for enterprise initiatives
• Stakeholder impact assessments, change readiness analysis, and adoption planning
• Partnering with business and technology leaders to integrate people-related impact analysis into overall project delivery
• Ability To: Lead and influence stakeholders across functions and levels without direct authority
• Translate complex business and technology changes into practical actions that drive adoption
• Manage multiple change workstreams and priorities in complex environments
• Bachelor’s Degree preferred; equivalent years of related professional work experience may substitute

Responsibilities

• Maps/documents current & future processes
• Identifies change impacts and coordinates readiness planning
• Ensures finance stakeholders (all segments, enterprise FP&A, Controllership) understand implications
• Develop and maintain integrated change management plans (communications, training, leader engagement)

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees