Senior Change Management and Process Improvement Consultant

Highmark Health-posted 3 months ago
$78,900 - $147,500/Yr
Full-time • Senior
5,001-10,000 employees
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This senior-level job will lead and facilitate integrated process improvement and change management initiatives across multiple functional units. Responsibilities encompass designing and implementing process optimization strategies, developing and executing comprehensive change management plans across all impacted stakeholders throughout the change lifecycle, coaching leaders and teams as applicable, and ensuring seamless alignment between people, process, and technology solutions - all while directly contributing to successful business outcomes and ongoing improvements. The successful candidate will leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes.

  • Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives.
  • Mitigate change impact through needs assessments, opportunity identification, planning improvement implementation, and considering the effect on product development and delivery.
  • Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery.
  • Conduct change impact assessments, stakeholder management, and risk mitigation.
  • Collaborate with cross-functional teams to implement changes, ensuring alignment with strategy, addressing resistance, and managing transitions smoothly.
  • Support integration of improvements into systems, conducting change impact assessments, and identifying/addressing organizational culture barriers.
  • Develop and implement process improvement solutions, including KPIs and control mechanisms.
  • Partner with stakeholders on change management best practices and foster change sponsorship.
  • Deliver targeted training on process changes and the change management process itself.
  • Drive the development and implementation of consistent product development process standards across the organization.
  • Track progress and report to senior leadership.
  • Define and monitor success metrics to measure the impact of process improvements and change management efforts.
  • Support the growth of process improvement and change management skills and capabilities within the organization.
  • 5 years in Change management and/or operational excellence role.
  • 3 years in Operations role.
  • 3 years in Product management or related enabling role.
  • Change management within a health insurance organization.
  • Lean Six Sigma Green or Black Belt.
  • Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions.
  • The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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