Senior Change Implementation Analyst

$34,299 - $65,499/Yr

Oracle - Burlington, MA

Full-time - Entry Level

Hybrid - Burlington, MA

Publishing Industries

About the position

This entry-level full-time hybrid role at Oracle involves providing mentorship and real-time resolution for a variety of technical and non-technical customer issues. The position requires handling service requests, implementing fixes, and analyzing software problems while maintaining case notes in the tracking system. The role also includes being the point of contact for new customers and educating them about Oracle's offerings.

Responsibilities

• Provide mentorship and real-time resolution on technical and non-technical customer issues.
• Handle open service requests and implement fixes.
• Analyze software problems and write case notes in the tracking system.
• Act as the point of contact for clients during implementation.
• Capture requirements and determine the scope of work for delivery.
• Troubleshoot and solve problems as they arise.
• Support may be delivered via electronic channels or phone.
• Participate in client meetings and team meetings.

Requirements

• At least 2 years total combined related work experience and completed higher education.
• Receipt of the appropriate government security clearance card applicable for your position.
• Must be a U.S. citizen due to client contract requirements.

Nice-to-haves

• At least 2 years of clinical, healthcare, or customer service experience.
• Experience in healthcare call centers or customer support is an added advantage.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible vacation and paid time off.
• 11 paid holidays.
• Paid sick leave with carryover options.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.