Senior Change Delivery Lead - Enterprise Resilience

Truist Financial • Charlotte, NC

116d

About The Position

The Senior Change Delivery Lead - Enterprise Resilience is responsible for implementing strategies to enhance the organization's resilience against disruptions. This role involves designing training programs to equip teammates with the necessary skills to respond effectively during crises and engages various stakeholders to promote a culture of resilience and prepare the workforce for potential challenges. The position provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge in creating and maintaining risk assessments and is a key contributor to the line of business' success.

Requirements

• Bachelor's degree in a business-related field, or equivalent education and related training.
• 10 years of experience in consulting, project management or process improvement related role.
• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
• Advanced understanding of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• Ability to travel as needed, occasionally overnight.

Nice To Haves

• Five years of experience in the financial services industry or consulting.
• Project Management Professional (PMP) Certification.
• Process Improvement Professional (e.g. Six Sigma certification).
• Advanced visual communications proficiency with presentation software (e.g. PowerPoint).

Responsibilities

• Manages the intake, planning, business readiness, and execution of assigned initiatives.
• Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
• Oversees and/or prepares and maintains necessary project materials and artifacts.
• Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• Systematically reviews components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement.
• Identifies and systematizes best practices to reduce unneeded process variation and improve service quality and efficiency.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan.
• Serves as an individual contributor with ownership of multiple complex project portfolios and has indirect leadership of junior level internal and external resources.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree