Senior Change Delivery Lead (Change Management/ Enterprise Program Office)

Truist Financial-posted 8 months ago
Full-time • Senior
Brentwood, NC
Credit Intermediation and Related Activities
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The Senior Change Delivery Lead (Change Management/ Enterprise Program Office) will be responsible for delivering complex projects that support the overall enterprise strategic goals. Provides oversight and project management leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the project management process and is skilled at managing complex projects which require considerable resources with high levels of stakeholder integration. Plans and deliveries on projects in accordance with the Enterprise Program Office strategy and methodologies. The Senior Change Delivery Lead will plan and manage projects with a focus on meeting customer needs and satisfaction by managing project commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the project including end users, business stakeholder, support functions, technology teams, and vendors. Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle of activities (from managing scope, scope definition to overall integrated plan development and execution, and deployment readiness activities inclusive of client and teammate needs).

  • Manages the intake, planning, business readiness, and execution of assigned initiatives.
  • Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
  • Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.
  • Manage projects throughout the project lifecycle.
  • Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
  • Oversees and/or prepares and maintains necessary project materials and artifacts.
  • Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
  • Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
  • Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan.
  • Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources.
  • Bachelor's degree in a business-related field, or equivalent education and related training.
  • 10 years of experience in consulting, project management or process improvement related role.
  • Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives.
  • Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
  • Advanced understanding of process improvement methodologies (e.g., Six Sigma).
  • Experience with Waterfall and Agile project management methodologies.
  • Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.
  • Strong organizational skills and attention to detail.
  • Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
  • Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
  • Ability and willingness to learn and adapt as the needs of the job change.
  • Demonstrated proficiency in computer applications, such as Microsoft Office software products.
  • Ability to travel as needed, occasionally overnight.
  • Five years of experience in the financial services industry or consulting.
  • Project Management Professional (PMP) Certification.
  • Process Improvement Professional (e.g. Six Sigma certification).
  • Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
  • Tax-preferred savings accounts.
  • 401k plan.
  • No less than 10 days of vacation during the first year of employment.
  • 10 sick days.
  • Paid holidays.
  • Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.
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