Senior CE Field Services Engineer

Microsoft • Richmond, VA

75d • $102,600 - $202,800

About The Position

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Senior CE Field Services Engineer (CEFSE). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CEFSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Requirements

• High School Qualification or equivalent AND 6+ years experience of mission-critical service management.
• 1+ year(s) of technical leadership experience.
• Ability to support a 24x7 datacenter environment, including participation in an on-call rotation and availability during non-standard business hours.

Nice To Haves

• Bachelor's Degree or Technical College certification in Mechanical Engineering, Facilities Engineering, or Building Services.
• 6+ years' experience in Critical Environment infrastructure management, with a focus on mechanical systems, HVAC, and fire life safety.
• Demonstrated experience managing large-scale mechanical operations, including chilled water systems, economizers, air handling, and heat rejection systems.
• Familiarity with electrical infrastructure (UPS, generators, switchgear) and the ability to collaborate across technical domains.
• Experience leading commissioning, retrofits, or capacity upgrades of mechanical or fire life safety systems in a live datacenter or mission-critical environment.
• Budget management experience ($1M+ OPEX or CAPEX programs).
• Applicable certifications: HVAC, NFPA, PMP, CDCP, LEED, ITIL, or related leadership/technical certifications.
• Experience working on large-scale CE or building services projects and collaborating with global, virtual, or cross-functional teams.

Responsibilities

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures.
• Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.
• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters.
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners.
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
• Shares best practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Contributes to a positive team environment by learning and adopting best practices.
• Supports escalation of issues to appropriate owner.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED