Senior Catering Manager - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hilton

1d•$62,000 - $72,000

About The Position

The beautiful Embassy Suites by Hilton Chicago Downtown Magnificent Mile features 455 spacious guest rooms and over 20,000 square feet of flexible meeting space—making it a premier destination for both corporate and social events in the heart of downtown Chicago. We are currently seeking a Senior Catering Manager to drive and service business across local corporate and social markets, as well as manage groups of 30 rooms or fewer with catering needs. This role is perfect for a dynamic, relationship-driven professional who thrives on creating memorable guest experiences. This is an exciting opportunity to join a Hilton corporate-managed property, working alongside a fun, tenured team that knows how to balance hard work with a great team culture. As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events

Requirements

Minimum of 1 year of catering management experience required
Flexible schedule with the ability to work varied hours based on event needs

Nice To Haves

Previous catering sales experience within a hotel environment highly preferred
Experience with Delphi FDC strongly preferred
Familiarity with Hilton brand standards and culture is a plus

Responsibilities

To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

Benefits

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave.
Adoption Assistance program
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary team member meal daily
Discounted parking