Senior Category Manager (Rocket Travel by Agoda)

Agoda • Chicago, IL

103d • $105,000 - $158,000

About The Position

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands. In this role, you’ll own the strategic build out, optimization and management of the hotel programs offered to our white label partners. This will require collaboration across Booking Holdings brands, internal Rocket Travel by Agoda teams and our white label partners. As a Sr. Category Manager (Supply Strategy & Hotel Programs) at Rocket Travel, you will spend half of your time supporting the optimization of Rocket’s hotel, flight, car, and insurance supply, diving deep into data to analyze supply trends, and using your insights to identify supply strategy opportunities. You will also own select Rocket supplier partnerships for car, hotel, and insurance, build relationships, and work together to hit KPIs. Additionally, you will optimize and scale our luxury hotel collection portfolio, establish hotel collection KPIs, and collaborate with white label partners to market the programs to end customers.

Requirements

• 7+ years of relevant experience, preferably in B2B2C, supply management, travel and/or hotel programs.
• Autonomous worker with a bias to action.
• Outstanding written and verbal communicator.
• Highly organized and comfortable managing multiple priorities.
• Comfortable leading meetings and presenting to key stakeholders.
• Customer-focused with a problem-solving approach.
• Strong skills with Microsoft Office, Google Sheets, Docs, and Slides.
• Goal-oriented with an understanding of business objectives.
• Curious and seeking to understand diverse perspectives.

Responsibilities

• Support the optimization of Rocket’s hotel, flight, car, and insurance supply.
• Analyze supply trends and identify supply strategy opportunities.
• Own select Rocket supplier partnerships for car, hotel, and insurance.
• Work with Rocket’s Customer Experience Group to understand drivers of supply complaint trends.
• Set and measure supply initiatives against quantifiable targets.
• Support the launch of new White Label partners for key supply verticals.
• Learn hotel rate distribution system and execute rate distribution strategy changes.
• Resolve supply escalations from both suppliers and white label partners.
• Optimize and scale luxury hotel collection portfolio.
• Establish hotel collection KPIs and analyze program performance.
• Build relationships with target chains, management groups, and independent properties.
• Collaborate with white label partners to market programs to end customers.
• Generate program reporting related to bookings, pricing, availability, and property conversion.

Benefits

• Competitive compensation package, including bonus.
• 401k with match.
• Flexible vacation time.
• Parental leave benefits.
• Health and dental insurance.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree