Senior Casualty Claims Adjuster

Stevens Transport • Dallas, TX

71d • Onsite

About The Position

JOB SUMMARY: The Senior Casualty Claims Adjuster is an associate level position handling claims open to close. This role is responsible for directly handling complex, high dollar claims on behalf of a large, refrigerated truckload carrier. The successful candidate must be willing to handle all levels of claims and interact directly with our drivers, claimants, claims adjusters, other department personnel, and mid-level and senior management. The position is located in Dallas, Texas and is not remote but does not require travel. JOB DESCRIPTION:

Requirements

• Comprehensive knowledge of auto liability claims process
• Ability to speak, read and write English proficiently
• Ability to interface with internal and external customers in a pleasant manner on an ongoing basis
• Ability to multitask
• Ability to work claims files in timely manner
• Ability to report to work according to work schedule as agreed upon with Supervisor/Manager
• Ability to work outside of regular work schedule as directed and agreed upon with Supervisor/Manager
• Demonstrated willingness to earn certification/license
• Language Skills: Proficient use of English language when speaking and conversing, ability to articulate facts and position
• Math Skills: Basic addition, subtraction, multiplication and division skills
• Ability to use good judgment and common sense
• Ability to analyze and solve complex problems requiring above average analytical skills
• Ability to negotiate settlement
• 5+ years prior experience conducting investigations in multi-party situations
• Claims processing
• Case management
• Loss investigation
• Subrogation
• Customer service
• Time management
• Problem solving
• Research
• Negotiation
• Evidence collection
• Damages review
• Liability determination
• Basic PC skills including Microsoft Office products, Word and Excel
• Ability to sit for up to 4 hours at a time
• Ability to lift up to 15 pounds as needed

Nice To Haves

• High school diploma
• Knowledge and experience valuing claims and setting reserves
• Experience working with Defense Plaintiffs attorneys
• Experience working with disputed, pre-litigation and litigated matters
• Claims Adjuster certification/license
• Ability to negotiate settlements of all sizes
• Experience with handling commercial truck claims
• Self-Starter, Self-Motivated, Personal Pride in managing claim files to resolution

Responsibilities

• Investigating the facts and circumstances of each claim and making settlement decisions within authority level
• Serves as point of contact with respective parties, i.e., claimants, insurance companies, attorneys, pertinent to settlement negotiations and settlements
• Communicating with adjusters, appraisers and Stevens Transport Shop management to ensure photos are taken of damage to vehicles, replacement part prices are competitive, and labor costs are appropriate to repairs
• On an as needed basis, reviews claim file for activity and disposition; ensures settled claim files and non active claim files placed into closed or non-active file status
• Ensuring all claim activity recorded in claim "diary"; maintains claims "diary"
• Communicating with owner operators regarding accident claims
• Responding to phone call regarding accidents and records accident information onto accident information form
• Reviewing accident reports and makes determination concerning liability and value

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees