SENIOR CASE WORK SUPERVISOR

State of careers Rhode Island

About The Position

GENERAL STATEMENT OF DUTIES: As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of social welfare services such as public assistance, child welfare, clinical social casework services in a hospital setting, or other comparable programs in social welfare services and to assist in the coordination of such services with local city and town social welfare services; or, as assigned, to provide consultative services to field and staff service personnel to insure full utilization of an agency’s resources in carrying out the provisions of an assigned social welfare service program; and to do related work as required. Joining the Long-Term Services and Supports (LTSS) Team, the Senior Caseworker Supervisor (SCWS) will serve as the manager overseeing and directing assignments related to LTSS case processing including request for benefits applications, renewals, appeals, escalations, and case changes. The role of the Senior Casework Supervisor (SCWS) is vital to assuring work is performed in an efficient and effective manner to improve case processing. The person in this role will oversee and provide guidance to the team of Supervising Eligibility Technicians (SET) and their staff. The role of the LTSS SCWS requires someone with independence in effectively driving the work to increase timeliness, as well as provide coaching, guidance, and support to help team members grow and succeed.

Requirements

A thorough knowledge of social case work principles, practices and techniques and the ability to apply such knowledge in supervising an assigned social welfare services program or in providing consultative services to field and staff service personnel engaged in carrying out such a program
a through knowledge of individual emotional, behavioral and environmental patterns, as well as social and economic factors that contribute to personal maladjustment, illness and dependency
a thorough knowledge of the various provisions of federal and state laws as they relate to the assigned programs
a thorough knowledge of community resources and the ability to utilize them effectively
the ability to plan, supervise, and review the work of a professional and/or non-professional social work staff and to assist superiors in the evaluation of the effectiveness of an assigned social welfare services program
the ability to develop and direct an in-service training program in an assigned program area for a subordinate professional and/or non-professional social work staff
the ability to evaluate agency policies and procedures in an assigned social welfare service program
the ability to establish and maintain effective working relationships with superiors and associates, other public and private agencies, the community and the public
related capacities and abilities.
Education: Such as may have been gained through: possession of a Master’s Degree in Social Work from an accredited institution of higher education
Experience: Such as may have been gained through: at least two years full-time employment in a case work supervisory position in a public or private social case work agency hospital, institution, or mental health or public health program.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Nice To Haves

Detail-oriented, have a positive and productive attitude, and the ability to work collaboratively in a deadline-driven environment.
Program management, supervisory and leadership experience in coaching and leading others to achieve and grow.
Excellent organizational and communication skills, the ability to multitask, and the ability to manage and oversee a team of staff with diverse learning needs.
Excellent written and oral communications skills.
Knowledge of Medicaid LTSS eligibility, enrollment, and program rules
Knowledge and experience with long term care community supports and services.
Be culturally competent, and foster diversity, equity, and inclusion.

Responsibilities

In an assigned area of the State consisting of several district offices, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of public assistance services, including old age assistance, aid to dependent children, aid to the blind and aid to the disabled
As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of child welfare services including child-parent relationship, juvenile behavior, foster home finding and foster home care, services to children in their own homes, protective services, day care, adoption investigation and placement, special court investigations including adoption and child marriages, and other related services necessary for the protection of homeless, dependent, and neglected children in the community
As assigned, to be responsible for the supervision of a group of professional and/or non-professional social work staff, assigned to clinical teams, engaged in the application of social casework techniques, in collaboration with medical and para-medical professions, in the diagnosis and treatment of patients or persons in a clinical setting in a hospital (such as the Rhode Island Medical Center)
As assigned, to provide consultative services to field and staff service personnel to insure full utilization of an agency’s resources in carrying out the provisions of an assigned social welfare service program such as a public assistance program involving consultative services on rehabilitation and employment, staff training, and policies and procedures, or, a statewide mental health or public health program involving consultative services with the objective of removing or alleviating social, emotional or environmental problems of patients and promote their return to a normal and effective pattern of living
As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing any other comparable level programs of social welfare services.
To make administrative decisions on difficult case work problems and to provide the leadership and development of independent action necessary for case work supervisors to dispose of future case work problems of a similar nature.
To be responsible for the effective operation of an in-service training program, through case work supervisors, by providing leadership and direction for the development of the abilities of staff members and by assisting them in their understanding of agency policies and procedures as well as the administrative and technical aspects of the assigned social welfare service program.
To assist in the development and utilization of community resources to meet general and specific problems in the assigned program of social welfare services.
To stimulate and provide for staff participation in the formulation of agency policies and procedures and in the interpretation of agency needs.
To be responsible for and to participate in a program of public relations.
To be responsible for the collection of statistical data for the preparation of specific reports and projects.
To do related work as required.
Support and oversee LTSS appeals staff and hearings related to LTSS financial complex and attorney cases.
Overseeing the Supervising Eligibility Technicians and their teams
Overseeing the Financial Level 2 LTSS team.
Managing multiple projects and partnerships with other LTSS interagency and partners related to special populations.
Work closely with agency colleagues assigned to other DHS programs to address wholistic program needs of applicants that may involved accessing other DHS programs.
Support activities related to knowledge transfers and processing labs aimed at expanding LTSS case processing throughout the agency.