Senior Case Reviewer

City of New York • New York, NY

10d

About The Position

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory and contractual standards. The Process Evaluation Review Team (PERT) is tasked with aggressively monitoring program compliance with Agency policy and changes under welfare reform. This is accomplished through analyzing processes that are designed to ensure program compliance and foster uniform interpretation/application of policy. OQI/ PERT is recruiting for one (1) Principal Administrative Associate, to function as a Senior Case Reviewer who will: - Conduct legally mandated case reviews to comply with various lawsuit stipulations, settlements and agreements (Reynolds, Lovely H., MKB, Dajour, Davila, Brown, etc). Convert audit findings into reports that is presented to Family Independence Administration Operations. - Meet with the Office of Legal Affairs, Policy and Procedures and FIA prior to publishing the final report. CA PERT auditors prepare lawsuit packets for each case in the audit for electronic transmission to NYC Corporation Counsel. - Conduct case reviews of applications for cash assistance, Medicaid and/or SNAP benefits and cases recertified for ongoing assistance to measure timeliness of expedited SNAP requests, appropriate responses to no-food and non-food emergencies, appropriate handling of reasonable accommodation requests, correct employability assessments, correct determination of benefits, timely referrals for various social services (Homeless Diversion Unit, Office of Child Support Enforcement, Domestic Violence Unit, Customized Assistance Services, etc.). - Monitor compliance with mandated deadlines of eligibility determinations of applications and recertification cases. Measure timeliness and adequacy of notices. Review Paperless Office System (POS) entries. Review Welfare Management System (WMS) information to determine if cases are coded appropriately, accurately and system generated output/coding based on case activity is correct. - Observe on-site application and recertification interviews at FIA locations citywide to measure quality of service and accuracy of actions taken, the professional demeanor of interviewer, correctness of information relayed during customer interaction to determine whether appropriate action was taken. - Participate in entrance and exit meetings with center and regional management to discuss the audit and facilitate corrective action plans. - Perform other related process reviews as required.

Requirements

• APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE
• 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

• Conduct legally mandated case reviews to comply with various lawsuit stipulations, settlements and agreements (Reynolds, Lovely H., MKB, Dajour, Davila, Brown, etc). Convert audit findings into reports that is presented to Family Independence Administration Operations.
• Meet with the Office of Legal Affairs, Policy and Procedures and FIA prior to publishing the final report. CA PERT auditors prepare lawsuit packets for each case in the audit for electronic transmission to NYC Corporation Counsel.
• Conduct case reviews of applications for cash assistance, Medicaid and/or SNAP benefits and cases recertified for ongoing assistance to measure timeliness of expedited SNAP requests, appropriate responses to no-food and non-food emergencies, appropriate handling of reasonable accommodation requests, correct employability assessments, correct determination of benefits, timely referrals for various social services (Homeless Diversion Unit, Office of Child Support Enforcement, Domestic Violence Unit, Customized Assistance Services, etc.).
• Monitor compliance with mandated deadlines of eligibility determinations of applications and recertification cases. Measure timeliness and adequacy of notices. Review Paperless Office System (POS) entries. Review Welfare Management System (WMS) information to determine if cases are coded appropriately, accurately and system generated output/coding based on case activity is correct.
• Observe on-site application and recertification interviews at FIA locations citywide to measure quality of service and accuracy of actions taken, the professional demeanor of interviewer, correctness of information relayed during customer interaction to determine whether appropriate action was taken.
• Participate in entrance and exit meetings with center and regional management to discuss the audit and facilitate corrective action plans.
• Perform other related process reviews as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees