Senior Case Manager

Zeiders Enterprises, Inc.•Fairfax, VA

2d•Remote

About The Position

Zeiders supports individuals and families across federal, state, and local government and commercial sectors. As a longstanding veteran owned business located in Woodbridge, Virginia, we bring decades of experience as industry experts in comprehensive program management, case management, staffing services, and organizational support to improve the quality of life for communities. Our people-centric, solution-focused business approach is built on subject matter expertise, quality processes, and innovative solutions which have cultivated strong partnerships and earned client confidence and repeat business from satisfied customers over 40 years. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. On behalf of Fairfax County Redevelopment and Housing Authority (FCRHA), the Fairfax Housing and Community Development (HCD) provides housing to approximately 5,300 residents in units owned by FCRHA or leased to private market landlords in the Housing Choice Voucher Program (HCV). As a Moving to Work agency, the FCRHA objective is to promote self-sufficiency and residential mobility. To help achieve this goal, Case Managers will provide additional resources and support outside of housing to remove barriers to stable housing, employment and self-sufficiency for some of FCRHA most vulnerable residents.

Requirements

Bachelor’s degree in social work, nursing, psychology, or related human services field
Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
CCM (Certified Case Manager) or C-SWCM (Certified Social Work Case Manager)
Experience working with local government or housing authorities
Excellent written and verbal communication skills
Proficiency in using Microsoft Office programs
Strong technology skills and ability to navigate multiple computer systems simultaneously
Strong data entry/typing skills with a high degree of accuracy
Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents.
Must have a work-at-home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction.
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future .
Ability to successfully complete a pre-employment and government background investigation, to include fingerprints.

Nice To Haves

Experience providing mentoring, coaching, training or supervision of personnel
Experience with public housing programs
Bilingual in English and Spanish

Responsibilities

Conduct initial assessment to determine a baseline for services
Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
Assist households in preparing budgets, managing expenses, and paying down debts
Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
Assist residents with their housing search and help them secure housing with federal financial assistance
Provide property owner services designed to increase the number of housing units in the community available to voucher holders
Establish and maintain complete case records in accordance with contract requirements
Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction.
May provide direct oversight and supervision to junior case managers.
May provide 1:1 training or coaching of junior case managers.