Senior Case Manager, BH Specialty (59116)

CIRCLE THE CITY•Phoenix, AZ

1d•Onsite

About The Position

The Senior Case manager Specialty Behavioral Health provides high quality patient-centered care coordination as an integral part of a dynamic multi-interdisciplinary team. Care is provided in the clinic and outside in the community meeting each of our patients “where they are”.

Requirements

High school diploma or GED and at least 4year of full-time behavioral/integrated healthcare work experience.
Required to maintain a valid Arizona driver’s license and pass motor vehicle screening.
BLS Certification
Fingerprint clearance issued by Arizona Department of Public Safety required.
Must be at least 21 years of age.
Minimum of 1 year experience with behavioral/integrated health program service delivery PLUS
Minimum of 1 year court coordinator experience with patients on mental health Court ordered treatment.
Organization and care coordination
Communication and teamwork
Trained and able to work with HMIS.
Crisis intervention and de-escalation skills
Advocacy for client needs and service access
Knowledge of community resources and systems navigation, employment resources and VR referral processes.
Knowledge of substance use and/or mental health disorders
Trauma-informed care

Nice To Haves

Peer Support training and preferred
Experience in working with underserved populations is highly desirable.

Responsibilities

Conducting patient consultations, assessments, and care planning in collaboration with healthcare professionals.
Educating patients on conditions, treatment options, and available resources.
Coordinating services, referrals, and transitions of care, including housing, employment, and crisis interventions.
Monitoring patient progress, responding to changing needs, and facilitating re-engagement using trauma-informed approaches.
Monitoring Court ordered treatment and ensuring that agency and patient comply with mental health court order.
Advocating for patients and ensuring compliance with healthcare regulations and confidentiality standards.
Supporting hospital discharge planning and follow-up to reduce readmissions.
Completing documentation in the electronic medical record and managing prior authorizations.
Providing mentorship and onboarding support for new case management staff.
Serving as a point of contact for patients and advocates to resolve service-related issues.
Performing other duties as assignee