Senior Carrier Manager

C.H. Robinson•Houston, TX

3d•Onsite

About The Position

C.H. Robinson is seeking a Senior Carrier Manager to join our Robinson Managed Solutions (RMS) team. In this role you will lead strategic carrier performance initiatives for the account, including defining monitoring frameworks and implementing improvement programs. You will manage complex compliance issues, oversee corrective action plans, and mentor junior team members to strengthen organizational capability. In addition, you will provide actionable insights and collaborate closely with account leadership to align carrier performance with business objectives. This position will be based on-site at the customer’s office in Houston, TX.

Requirements

Bachelor’s degree
Minimum of 4 years of experience in supply chain/transportation/logistics
Ability to travel up to 25% (domestically and internationally)

Nice To Haves

Experience with carrier monitoring and compliance processes
Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
Should possess strong root cause and analytical skills
Strong negotiation and conflict resolution skills
Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
Ability to identify, understand and execute based on market trends and pricing strategies
Proficient in Microsoft Office Suite of programs
Skilled in interpreting KPIs and compliance metrics
Advanced Excel and data visualization
Continuous improvement mindset
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Set monitoring frameworks and KPI targets across the carrier portfolio
Lead monthly performance reviews with carriers; drive Corrective Action plans and verify outcomes
Govern compliance health (OTP, OTD, Acceptance, EDI)
Coach Carrier Managers and Associates on analytics, governance, and stakeholder communication
Partner with account leadership to build data‑driven improvement roadmaps aligned to goals
Build and maintain strong relationships while driving cross-functional influence across internal teams and external partners
Use predictive risk indicators to preempt service failures and capacity gaps
Standardize dashboards and cadence rituals across the account
Manage complex escalations from internal and external partners and lead the resolution of any open issues
Quantify impact; publish monthly performance narratives

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities