SENIOR CARGO AGENT - IAH - 250000P2

Emirates Skycargo • Houston, TX

275d

About The Position

The Senior Cargo Agent is responsible for providing existing and potential customers with superior and consistent quality service, both directly and in conjunction with GHA. This role involves providing information and system support to customers regarding rates, details, bookings, connections, regulations, and other inquiries while overseeing the service from GHA.

Requirements

• Educated to at least GCSE standard or equivalent.
• A minimum of 3 years' experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent).
• Knowledge of Dangerous Goods regulations and ideally hold a DG certificate.
• Knowledge of Weight & Balance procedures and Live Animal Regulation.
• PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.

Responsibilities

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximization of available space, load control, safety, and ad hoc flight instruction.
• Monitor import cargo receipt and breakdown, resolving any related issues.
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies.
• Update flight handling reports including identification and monitoring of irregularities and discrepancies.
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate, and efficient manner.
• Resolve customer queries, complaints, and claims, including those escalated by Cargo Agents.
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics, and reports.
• Provide support, guidance, and coaching to Cargo Agents.
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer.

Benefits

• Competitive remuneration package.
• Discounts on flights and hotel stays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: High school or GED