Senior Business Systems Support Lead

Core Weave • New York, NY

76d • $165,000 - $242,000 • Hybrid

About The Position

As the Senior Business Systems Support Lead, you'll oversee the stability and continuous improvement of core business systems across Finance, Accounting, and Operations. You'll combine hands-on technical expertise with leadership of global/offshore teams to deliver efficient, scalable, and compliant solutions. The Senior Business Systems Support lead is a technical leadership role responsible for the stability, optimization, and continuous improvement of business systems across Finance, Accounting, Operations. The role combines technical expertise in system configuration and integration with strong leadership of global/offshore resources. This position is accountable for developing scalable intake and classification processes, ensuring effective prioritization, and driving innovation through automation and AI.

Requirements

• 5+ years as a NetSuite Administrator or Analyst, with at least 1 year as a lead.
• Bachelor's degree in Information Systems, Computer Science, Finance, or related field is preferred.
• Proven experience managing global/offshore technical teams.
• Strong knowledge of intake and triage frameworks; experience implementing ITSM or similar practices in an IT business systems context.
• Ability to create/modify fields, Saved Searches, reports, Pdf forms and help close processes.
• Good knowledge of key modules in Netsuite - ARM, Fixed Assets, Inventory, Lease Accounting, Procurement, Squareworks.
• Proven ability to work independently with strong problem-solving and root cause identification skills.
• Ability to adhere to SOX compliance requirements in access controls, change management, User access review reports. Gather audit evidence and reports for SOX compliance.

Nice To Haves

• Additional experience as admin for Ramp, Navan, Coupa, SFDC etc is a plus.

Responsibilities

• Develop and maintain intake, triage, and classification processes to improve efficiency and prevent recurring issues.
• Collaborate with business stakeholders to align support and optimization activities with broader system roadmaps and business strategies.
• Establish and monitor KPIs for system performance, resource effectiveness, and stakeholder satisfaction.
• Troubleshoot production issues, help close-related activities and maintain tight SLAs.
• Configure incremental changes to workflows, saved searches, dashboards with a constant focus on quality.
• Follow IT SOX processes - Access controls, Change management, Quarterly Access reviews, leveraging tools like Fastpath.
• Identify and implement AI, automation, and self-service opportunities to reduce manual work and improve user experience.

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree