Senior Business Systems Analyst
About The Position
Position Overview: We're seeking an exceptional Senior Business Systems Analyst to serve as a primary IT support resource for our primary HRIS and related HR systems, providing Tier 1 and Tier 2 technical support while partnering closely with HR functional teams. This role bridges IT and HR, ensuring system stability, data integrity, and optimal user experience across the HRIS ecosystem. About Center of Excellence: Centers of Excellence (COE) are teams whose primary goal is to provide expertise in a specific field. COEs will usually provide support through training, research, and skilled leaders. In the case of HealthEdge, our Centers of Excellence incorporate the Human Resources, IT, Legal and Financial fields, all of which provide support to our Product divisions and allows the enterprise to move forward and achieve its goals. Your Impact: System Support & Troubleshooting Provide Tier 1 and Tier 2 support for our primary HRIS modules including HCM, Recruiting, Talent, Compensation, and Time Tracking Troubleshoot technical issues related to system access, integrations, data loads, and reporting Triage and escalate complex functional or configuration issues to HR business partners and HRIS specialists Monitor system performance, identify anomalies, and coordinate resolution efforts Manage user access provisioning, role assignments, and security group maintenance Data Management & Integrity Execute data validation and quality assurance processes for HRIS data Support mass data uploads, employee data changes, and system updates Create and maintain documentation of data flows, integration points, and system dependencies Investigate and resolve data discrepancies in partnership with HR and IT teams Assist with data extraction and reporting requests using HRIS reporting tools Integration & Technical Coordination Monitor and support integrations between the HRIS and connected systems (payroll, benefits, identity management, finance) Coordinate with IT Infrastructure teams on SSO, network connectivity, and middleware issues Support API connections and troubleshoot integration failures Partner with vendors on technical issues requiring escalation beyond internal capabilities Projects & Continuous Improvement Participate in HRIS releases and update testing cycles Support HRIS-related projects including system enhancements, new module implementations, and process improvements Contribute to knowledge base articles and user documentation Provide training and guidance to end users on system functionality and self-service tools Identify opportunities for automation and operational efficiency improvements Foster a culture of customer service excellence, accountability, and continuous learning to delight our end users
Requirements
- Bachelor's degree in Information Systems, Business Administration, HR, or related field, or equivalent work experience
- 3-5 years of experience in HRIS support, business systems analysis, or technical support roles
- Working knowledge of enterprise HRIS platforms
- Strong technical troubleshooting and analytical problem-solving skills
- Experience with system integrations, APIs, and data management concepts
- Proficiency with reporting tools and data analysis (Excel, SQL, or similar)
- Excellent communication skills with ability to translate technical concepts for non-technical audiences
- Customer service orientation with strong attention to detail
Nice To Haves
- Experience supporting global HRIS operations across multiple geographic regions
- Familiarity with HR business processes (recruiting, onboarding, compensation, benefits)
- Knowledge of identity and access management systems preferred
- Experience with ITSM platforms preferred
- Understanding of data privacy regulations (GDPR, CCPA) as they relate to HR systems a plus
Responsibilities
- Provide Tier 1 and Tier 2 support for our primary HRIS modules including HCM, Recruiting, Talent, Compensation, and Time Tracking
- Troubleshoot technical issues related to system access, integrations, data loads, and reporting
- Triage and escalate complex functional or configuration issues to HR business partners and HRIS specialists
- Monitor system performance, identify anomalies, and coordinate resolution efforts
- Manage user access provisioning, role assignments, and security group maintenance
- Execute data validation and quality assurance processes for HRIS data
- Support mass data uploads, employee data changes, and system updates
- Create and maintain documentation of data flows, integration points, and system dependencies
- Investigate and resolve data discrepancies in partnership with HR and IT teams
- Assist with data extraction and reporting requests using HRIS reporting tools
- Monitor and support integrations between the HRIS and connected systems (payroll, benefits, identity management, finance)
- Coordinate with IT Infrastructure teams on SSO, network connectivity, and middleware issues
- Support API connections and troubleshoot integration failures
- Partner with vendors on technical issues requiring escalation beyond internal capabilities
- Participate in HRIS releases and update testing cycles
- Support HRIS-related projects including system enhancements, new module implementations, and process improvements
- Contribute to knowledge base articles and user documentation
- Provide training and guidance to end users on system functionality and self-service tools
- Identify opportunities for automation and operational efficiency improvements
- Foster a culture of customer service excellence, accountability, and continuous learning to delight our end users
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
