Senior Business Systems Analyst

Stefanini Group•San Francisco, CA

1d•Hybrid

About The Position

As a Sr. Business Systems Analyst on the STAR (Statistics and Reserves) Central Business Administration Function (CBAF) team, you will play an integral role in supporting the STAR suite of applications. You will be responsible for satisfying our clients' business objectives through excellent customer service and technical analysis.

Requirements

DynamoDB
Redshift
Aurora
Postgres
Athena
S3
CloudWatch logs
Glue job
Lambda
ECS
EC2
Step Functions
SNS
SQS
Kenesis
Grafana
Java, Oracle
Jira, Confluence
Proficiency in both on-premises and cloud-based application architectures (AWS)
Incident management and problem resolution capabilities
Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift)
Production Support (Level 1 and 2)
Experience with shift work (after-hours and weekends) and on-call rotations
Ability to work in a fast-paced environment with tight deadlines
Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers
The Candidate need to be able to take on a shift on rotational basis during business hours between 4:00 am to 6:00 pm PT or after-hours from 6:00 pm to 4:00 am PT / weekly.

Responsibilities

Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment
Support and enhance day-to-day STAR operational services through:
Application of technical expertise in resolving reported incidents or issues
Analyzing complex business problems and performing related in-depth research
Working with cross-functional teams to address business or system issues
Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient manner
Producing training and technical documentation for existing and enhanced STAR business processes and applications
Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basis
Develop a good understanding of the STAR business and inter-dependent systems

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