Senior Business Systems Analyst

Twilio

54d•Remote

About The Position

Join the team as Twilio’s next Senior Business Systems AnalystProduct Manager, Talent Systems. About the job We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the technical blueprint and functional alignment of Twilio’s Talent Acquisition and Performance Management ecosystems. This role is the bridge between program strategy and technical execution. You will partner closely with System and Program Owners to ensure that configurations and AI-driven insights directly meet our talent program objectives.

Requirements

7–10 years of experience as an HRIS Architect, Systems Consultant, or Technical Product Owner specializing in Talent systems.
Deep Functional Expertise: Proven experience in Talent & Performance (specifically Succession and Talent Reviews) and Recruiting modules.
Compliance: Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data.
Systems Thinking: Proven ability to align complex, global talent programs with enterprise system architecture.
Operational Excellence: Strong background in technical governance, change management, and risk mitigation in a high-growth environment.

Nice To Haves

Configuration or architectural skills in Workday (Talent, Performance, and Recruiting).
Experience with Eightfold AI or similar talent intelligence platforms to drive program enablement and insights.
Experience collaborating with multiple stakeholders or System Leads in a shared-ownership environment.

Responsibilities

Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives.
Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications.
Partner with PlatformSystem Leads and Program Owners to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.
Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives.
Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership.

Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.

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