SENIOR BUSINESS SYSTEMS ANALYST

Second Harvest of Silicon Valley•San Jose, CA

1d•Hybrid

About The Position

We are seeking a Senior Business Systems Analyst to join our IT team. In this role, you will serve as a bridge between IT and business teams, analyzing business needs and translating them into actionable technical solutions. This role involves enhancing our business systems to support efficient processes, improving productivity, and aligning IT solutions with organizational strategic goals. Your projects will run the gamut from something as simple as improving the interfaces for business systems we already have, to driving the implementation of new applications or redesigning how we physically do our work within the spaces we occupy. You won’t be bored in this job! This job might be for you if you have the following qualities: Analytical Thinking: Skilled in problem analysis, solution design, and applying creative thinking to improve IT and business processes. Ability to elicit and understand complex business needs and translate them into technical solutions. Communication Skills: Excellent communication, facilitation, and collaboration skills with stakeholders at all levels. Ability to convey technical information to non-technical stakeholders and vice versa. Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion meeting critical deadlines. Adaptability: Open to learning and adapting to new systems, technologies, and business Change Management: Collaborate with business team liaisons and executive sponsors to lead business users through systems or process changes. Product Management: Proven ability to lead all phases of the software development lifecycle: requirements gathering, analysis, testing, and technical support. Strong work ethic with a focus on accountability, results, and continuous improvement. Passion for creating a great user experience and working independently and collaboratively with a diverse group of people. You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

Requirements

3-5 years’ experience as a Business Systems Analyst, IT Business Analyst, Product Manager, Manager of Business Applications or practical experience in the analysis, design, and implementation of technical projects, including experience with writing and managing user stories and functional design and designing and delivering an enhancement roadmap.
2-4 years’ practical experience successfully leading/managing the execution of technology projects required. Experience managing complex technology projects spanning multiple functional areas, systems or stakeholder groups preferred.

Nice To Haves

Subject matter expertise in one or more additional business process areas preferred – Supply Chain, Inventory, CRM, Sales, Sales Ops, Non-Profit Development, Accounts Receivable, Financial Reporting, Accounts Payable, etc.
ERP and CRM experience are strongly preferred. Experience with Microsoft Dynamics 365 and Salesforce is strongly preferred. Certifications are a plus.

Responsibilities

Work closely with business team liaisons, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
Work with developers to design solutions, validate feasibility, and ensure scalability.
Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
Develop and document functional specifications, system design requirements, and workflow diagrams.
Work with IT teams to ensure that system designs meet business requirements and technical standards.
Support project planning by developing timelines, defining project scope, and estimating resources.
Collaborate with business teams, developers, and other team members during the implementation phase.
Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.
Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.
Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
Develop and maintain reports and dashboards that support business decision-making.