Senior Business Systems Analyst

Neo4j

1d

About The Position

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving its accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. We are looking for a seasoned Business Systems Analyst to drive strategy, design, and continuous optimization across our Go-to-Market (GTM) and Quote-to-Cash (QTC) ecosystem. This role sits at the intersection of Revenue Operations, Sales Operations, Finance, and Enterprise Architecture, shaping the systems and processes that power our scaling commercial engine. You will lead cross-functional initiatives that improve deal velocity, enhance quoting accuracy, strengthen downstream revenue processes, and ensure platform scalability as we grow. This is a senior individual-contributor role for someone who can influence architecture, translate business strategy into system design, and execute with precision.

Requirements

• 10+ years of experience supporting or leading QTC and GTM systems, ideally in a SaaS or high-growth enterprise environment.
• Deep hands-on expertise with Salesforce Sales Cloud, CPQ processes, and the broader commercial lifecycle.
• Experience with NetSuite ERP and NetSuite ARM (or equivalent revenue recognition systems).
• Strong understanding of ASC 606 concepts and how they influence system and process design.
• Proven ability to lead full lifecycle initiatives: vendor evaluation, requirements, architecture, UAT, and change management.
• Excellent analytical, communication, and cross-functional leadership skills.
• Comfort operating in a fast-paced, ambiguous environment with shifting priorities.
• Ability to manage multiple concurrent initiatives while maintaining a high standard of quality.

Nice To Haves

• Familiarity with Service Cloud and customer support workflows is a plus.
• Experience with SQL, data analysis, and business intelligence tools is a plus.

Responsibilities

• Partner closely with GTM Operations, Revenue Operations, Finance, Product, and Business Systems teams to understand business objectives and translate them into scalable system designs.
• Develop a long-term roadmap for the Quote-to-Cash ecosystem, balancing innovation, operational efficiency, data quality, and compliance requirements.
• Serve as a subject-matter expert on end-to-end commercial workflows—Lead → Opportunity → Quote → Order → Billing → Revenue—identifying friction points and recommending durable solutions.
• Lead requirements discovery, process mapping, and solution design for enhancements to CPQ, CRM, and revenue systems.
• Drive improvements across Salesforce Sales Cloud and CPQ, with exposure to Service Cloud considered a strong plus.
• Influence and guide integrations with ERP (NetSuite) and revenue recognition systems (NetSuite ARM), ensuring data consistency and compliant revenue outcomes.
• Optimize system usability and user experience across the QTC landscape for Sales, Finance, Support, and internal GTM stakeholders.
• Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration.
• Evaluate new tools, vendors, and architectures to support scaling GTM operations.
• Partner with Finance and RevOps to ensure solutions align with policy, controls, auditability, and ASC 606 revenue recognition guidance.
• Deliver training, documentation, and enablement to ensure long-term adoption and operational success.
• Champion architectural consistency and process integrity across GTM systems.
• Influence without authority—collaborating with technical teams, business owners, and executives to drive consensus.
• Act as a mentor and thought leader within Business Systems, bringing a disciplined, forward-looking perspective to our systems landscape.

Benefits

• Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees