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Fully qualified analyst who supports both the systems and the processes of the business unit, acting in a liaison role between the business and IT. Advises in case consultation of highly complex and escalated cases and provides support to the front-line team and other analysts. Provides direction on policy and procedure, implements training strategy and mentors others. Accountable for compliance with all applicable laws, rules, and regulations. Provides support for large projects by drafting requirements, performing updates, and designing and executing test cases. Responsible for data quality and the monitoring of reports and trending in the business unit.