First Citizens Bank-posted 2 months ago
$111,913 - $140,000/Yr
Senior
Remote • Raleigh, NC
5,001-10,000 employees
Credit Intermediation and Related Activities

This is a remote role that may be hired in several markets across the United States. We are seeking a highly skilled Senior Business System Analyst (BSA) with deep expertise in Pega technology to join our digital transformation and automation team. This role requires a strategic thinker who can bridge the gap between business needs and technical solutions, ensuring Pega-driven workflows, applications, and processes deliver measurable business value. The Senior BSA will play a pivotal role in gathering and analyzing requirements, designing solutions, creating mockups and flows, and working closely with cross-functional teams to deliver scalable and future-ready systems.

  • Act as a liaison between business stakeholders, technology teams, and vendors, ensuring alignment of business goals with Pega-based solutions.
  • Lead requirement gathering sessions, workshops, and process mapping to capture both functional and non-functional requirements.
  • Create detailed business requirement documents (BRDs), functional specifications, user stories, epics, and acceptance criteria.
  • Design and validate flows, mockups, wireframes, and prototypes using industry-standard tools (e.g., Visio, Figma, Balsamiq, Pega App Studio).
  • Utilize JIRA and Azure DevOps (ADO) for backlog management, sprint planning, and tracking delivery progress.
  • Partner with solution architects and developers to ensure requirements are implemented accurately and within Pega best practices.
  • Support testing strategy: assist with UAT planning, defect triaging, and validation of system functionality against requirements.
  • Drive continuous improvement by identifying automation opportunities, process optimization, and reusability within Pega.
  • Provide thought leadership on industry trends, Pega capabilities, and best practices for digital process automation.
  • Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support.
  • 6+ years of experience as a Business System Analyst or similar role focused on Pega technology (PRPC, Customer Decision Hub, Case Management, etc.).
  • Strong knowledge of business process modeling, workflow automation, and rules-based decisioning.
  • Expertise in creating flows, mockups, wireframes, and process diagrams using tools such as Visio, Figma, Balsamiq, Lucidchart, or equivalent.
  • Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution.
  • Proven ability to translate complex business needs into clear technical requirements.
  • Strong facilitation skills with the ability to lead workshops and communicate effectively across business and IT teams.
  • Experience in banking, financial services, or digital automation programs preferred.
  • Pega Business Architect or related Pega certifications are highly desirable.
  • Competitive, thoughtfully designed and quality benefits program.
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