Senior Business Systems Analyst (Fleet Operations)

SRP • Tempe, AZ

3d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: Pension Plan (at no cost to the employee) 401(k) plan with employer matching Available your first day: Medical, vision, dental, and life insurance Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) Parental leave (up to 4 weeks) and adoption assistance Wellness programs (including access to a recreation and fitness facility) Short and long-term disability plans Tuition assistance for both undergraduate and graduate programs 10 Employee Resource Groups for career development, community service, and networking Summary The Senior Business Systems Analyst serves as the liaison between Transportation Services and the Business Software Solutions team who support the systems Transportation Services uses. This person is responsible for ensuring that business needs, related to those systems, are clearly understood, documented and met. The Senior Business Systems Analyst will work closely with business system users, subject matter experts and technical resources to support business requirement efforts, document functional requirements and design specifications and support development and testing efforts.

Requirements

• For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

Responsibilities

• Manage and maintain multiple fleet software systems (Faster, Geotab, EJ Ward, Franklin).
• Provide technical leadership pertaining to the support and monitoring of MS SQL Server database environments, including maintaining data integrity, recommending process/ technical improvements.
• Utilize scripting (e.g. Powershell, T-SQL) to automate tasks/ reporting that improve the efficiency of the team, manage the environment or improve customer service.
• Elicits, analyzes, specifies, and validates the business needs of stakeholders.
• Creates documentation ensuring that the requirements and design are complete, consistent, concise, traceable, feasible, unambiguous, and verifiable.
• Conducts internal and external research to gain a better understanding of the project’s subject area.
• Conducts meetings and presentations to all levels of stakeholders to share ideas and findings and to ensure that requirement specifications are correctly interpreted
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior