Senior Business Systems Analyst - Chat Platform

Highmark Health•Washington, DC

1d•Onsite

About The Position

JOB SUMMARY This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgment and discretion to collaborate with customers on complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts. Leads project teams or actively participate as subject matter expert (SME) on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer. Resolves very complex issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as a SME on how moderately complex new enhancements/applications are developed using advanced level of understanding of end-to-end process and clear understanding of potential integration issues. Requires advanced level of understanding the end systems impact of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial impacts). Specifically, for our chat platforms, this role will entail taking conversation designs and translating them into clear, actionable user stories. The ability to define comprehensive requirements and acceptance criteria based on those designs is crucial. This Senior Business Systems Analyst will serve as a critical bridge between conversation design and technical development, requiring a deep understanding of APIs and the knowledge to accurately correlate these to conversation responses. Furthermore, a strong grasp of the technical impacts and feasibility will be essential to effectively apply suggested conversation experiences and ensure successful implementation, supporting User Acceptance Testing (UAT) efforts to assure quality and defect resolution,

Requirements

Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
5 - 7 years in IS/IT
Analytical Skills
Problem-Solving
Communication Skills
Report Writing
SQL
Project Management
Customer Service
Leadership
Agile Methodolgy
Agile Project Management

Nice To Haves

3 - 5 years in Lean/Six Sigma
3 - 5 years in the Health Insurance Industry
3 - 5 years in the Healthcare Industry
3-5 years of experience with IVR or chatbot technologies
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)

Responsibilities

Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues.
Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Provide thought leadership and strategic direction in Product and Technology Solutions.
Other duties as assigned.