Senior Business Support Specialist

Erie Insurance • Erie, PA

291d • $44,055 - $70,372

About The Position

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. This position serves as a local liaison to Agency Force and Branch sales personnel, organizing and coordinating Agency related communications, events, meetings, and training. The role provides administrative support for the Branch Manager, District Sales Managers, and related sales personnel, while also coordinating and supporting corporate Marketing programs for the local sales area.

Requirements

• High school diploma or GED required.
• Four years of office experience, preferably in an insurance-related environment, required.
• Proficiency in spelling, grammar, and punctuation required.
• Working knowledge of word processing and spreadsheet software required.
• Proficient in Microsoft Office products desired (i.e. Word, Excel, and PowerPoint).
• Working knowledge of DSPro preferred.
• Working knowledge of insurance preferred.
• Agent's license preferred.
• Valid driver's license and good driving record required.

Nice To Haves

• Proficiency in Microsoft Office Suite to create reports, presentations, and sales documents highly preferred.
• Experience in organizing and coordinating sales meetings, conferences, and events highly preferred.

Responsibilities

• Develops and maintains a working knowledge of DSPro and/or other related ERIE systems as needed.
• Trains new Agents and/or agency staff on DSPro and other ERIE systems.
• Coordinates installation as needed.
• Develops and maintains a working knowledge of ERIE's underwriting guidelines and marketing programs.
• Introduces and reviews ERIE guidelines/programs with newly appointed Agents, sub-Agents, and customer service representatives.
• Coordinates ERIE Underwriting and marketing materials for Agents.
• Coordinates and administers the Agent submission process by coordinating, reviewing, and monitoring Agent Principal and Producer appointments and terminations, new Agent paperwork, mergers and incorporations, background checks, etc.
• Coordinates Agent recruitment activities; performs database searches and other research to identify potential Agent targets, maintains records; gathers, verifies, and distributes confidential information.
• Handles complex inquiries from Agents.
• Handles and tracks Agent change requests from Policyholders.
• Refers unique questions, issues, and complaints to branch manager and/or district sales manager.
• Organizes and coordinates educational and sales meetings.
• Works with Home Office Corporate Training and Development Department as appropriate.
• Plans events and meetings; secures facilities and/or venues and handles other accommodations as needed.
• Conducts file audits both at the Branch Office and in the Agent's offices as needed.
• Ensures applications are signed by appropriate parties.
• Performs various administrative duties, including scheduling appointments, responding to routine correspondence, maintaining diary system, maintaining spreadsheets, typing, filing, and organizing and preparing mass mailings.
• Answers phone calls and directs visitors as needed.
• Performs other duties as assigned.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED