Senior Business Support Specialist - REWS Workplace

Novo Nordisk

386d

About The Position

The Senior Business Support Specialist in the REWS Workplace at Novo Nordisk is responsible for overseeing non-technical support services across facilities and buildings. This role ensures high-quality service delivery that aligns with the company's vision and objectives, while maintaining compliance with policies and fostering strong relationships with stakeholders. The position involves monitoring service levels, managing budgets, and enhancing user experiences across various sites.

Requirements

• High school diploma or GED required.
• 6+ years of experience in a service or administrative role with onsite presence.
• Strong stakeholder abilities to influence without authority.
• Understanding of NNI culture and departments is valuable.
• Ability to inspect facilities and manage workplace services operations.
• Strong listening skills and ability to gauge timelines and milestones.
• Strong administrative skills to guide teams towards strategic objectives.
• Demonstrated ability to diagnose issues and implement effective processes.
• Excellent verbal and written communication skills.
• Strong decision-making skills in high-pressure situations.

Nice To Haves

• Experience in managing vendor relationships and contracts.
• Familiarity with site access control technology and its deployment.

Responsibilities

• Administer and oversee non-technical support services across facilities and buildings.
• Ensure delivery of high-quality services that meet client and stakeholder needs.
• Monitor compliance with company policies and procedures in service delivery.
• Collaborate with departments to meet operational needs, including food and workplace services.
• Execute existing policies and procedures for workplace services delivery.
• Prepare and analyze performance reports, identifying areas for improvement.
• Ensure facilities are clean, safe, and well-maintained across all sites.
• Manage budgets and expenses related to workplace services.
• Support site projects, initiatives, and events for smooth execution.
• Enhance user experience and contribute to talent attraction by optimizing business processes.

Benefits

• Opportunities for continuous learning and personal development.
• Inclusive recruitment process and equality of opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED