Senior Business Solutions Consultant - REMOTE

Jobgether

6d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Business Solutions Consultant - REMOTE. This role focuses on providing senior-level expertise in business analysis and process consulting. You will guide ServiceNow projects from a business solutions perspective, emphasizing baseline ITSM and supporting ITOM, ITAM, and HRSD initiatives. As a trusted advisor, you'll bring clarity to complex situations, aligning stakeholders and transforming operational needs into scalable ServiceNow capabilities. Your contributions will help drive measurable outcomes and enhance customer satisfaction.

Requirements

• 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise with ServiceNow ITSM.
• Knowledge supporting ITOM, ITAM, and/or HRSD initiatives.
• Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart).
• Understanding of ITIL® principles and service management best practices.

Responsibilities

• Lead business analysis and process consulting for core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
• Facilitate workshops and stakeholder interviews to document current-state processes and define future-state improvements.
• Align process design to ITIL principles and ServiceNow leading practices.
• Define measurable success criteria (e.g., improved SLA performance, reduced MTTR, improved change success rate).
• Develop high-quality user stories and requirements documentation using frameworks such as INVEST, BPMN, and SMART.

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed