Senior Business Services Agent

Equifax • Alpharetta, GA

2d

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Responsible for creating, maintaining and improving customer relationships while interacting with customers daily Answer customer calls and emails providing prompt issue resolution Manage outbound calls to gain information and/or follow up to resolve customer issues Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking! What could set you apart Experience with managing high-volume inbound and outbound calls Skilled at effectively assessing customer audience and adjusting style and tones to match the customer Proficiency in Salesforce Service We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Atlanta JV White USA-Atlanta-One-Atlantic-Center Function: Function - Customer Service Schedule: Full time

Nice To Haves

• Experience with managing high-volume inbound and outbound calls
• Skilled at effectively assessing customer audience and adjusting style and tones to match the customer
• Proficiency in Salesforce Service

Responsibilities

• Creating, maintaining and improving customer relationships
• Answering customer calls and emails providing prompt issue resolution
• Managing outbound calls to gain information and/or follow up to resolve customer issues
• Contributing to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Managing client dialog while documenting details of client interaction in Salesforce

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed