Senior Business Process Consultant, Security Operations (Federal)

ServiceNow • Orlando, FL

138d

About The Position

The Customer Outcomes Principal Business Process Consultant designs processes, built on ServiceNow, to achieve customers' desired outcomes. The Principal Business Process Consultant provides expertise related to the processes enabled by the ServiceNow platform. Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows. Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations. Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform. Provide feedback to product development to improve the product based on experiences gained with customers. Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team. Play an important part of the Now Assure offering working with ServiceNow Partners. Support the professional development of others through means of mentoring. Seen as an expert across the industry and an active contributor of leading practices. Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows.

Requirements

• Experience in leveraging AI in work processes, decision-making, or problem-solving.
• 8+ years of progressive experience in a professional services organization.
• Experience leading security operations consulting engagements.
• Industry domain expertise in Security Operations.
• CISSP or equivalent certifications are highly preferred.
• JavaScript proficiency is preferred.
• Ability to fulfill technical consultant tasks as needed.
• Creativity with comfort running projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Ability to travel up to 50%.

Nice To Haves

• ServiceNow Certified System Administrator
• ServiceNow Certified Developer
• ServiceNow Vulnerability Response Implementations Certification
• ServiceNow Security Incident Response Certification

Responsibilities

• Design processes on ServiceNow to achieve customer outcomes.
• Provide expertise related to processes enabled by the ServiceNow platform.
• Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements.
• Design efficient workflows based on ServiceNow SecOps product capabilities.
• Draft user stories and train customers on acceptance criteria and testing strategy.
• Contribute to leading practices and provide expertise on ServiceNow solutions.
• Provide feedback to product development based on customer experiences.
• Work with partners in co-delivery engagements.
• Support the professional development of others through mentoring.
• Engage in complex projects providing deeper expertise across workflows.

What This Job Offers

• Number of Employees: 5,001-10,000 employees