ASRC Federal is seeking a motivated Senior Business Process Analyst to join our team in developing mission critical agency systems in a dynamic, agile environment.
Meets with customer to develop requirements that are used by the developers to write code.
Responsible for capturing and documenting change requests, new enhancement user stories and bug fixes in applications deployed to production.
Use Team Foundation Server (TFS) to write the as-is and to-be business processes, EPICS, and test Agile User Stories.
Writes all associated documentation, such as Quick Reference Guide (QRGs), and captures Meeting Minutes for distribution.
Responsible for managing Service Desk tickets in support of Concorde production applications and possesses subject matter expertise to assist users with application and data issues.
Works with customers to resolve application and data-related issues in support of operational applications in the Classified, Unclassified, and Sensitive but Unclassified environments.
Minimum 8 years of experience capturing requirements
Minimum 8 years of experience with Microsoft Office 2010 and higher
Minimum 10 years of writing Agile user stories and requirements documentation
Minimum 8 years of experience with MS Team Foundation Server (note: includes Microsoft Azure DevOps Server/Services)
Minimum 8 years functional application customer service support
Ability to quickly learn applications, and to frequently transition between projects and applications.
Excellent written and verbal communication skills.
Must be a U.S. Citizen and have an active Secret clearance.
health care
dental
vision
life insurance
401(k)
education assistance
paid time off including PTO, holidays, and any other paid leave required by law