About the position
Ignite Digital Services is a fast-growing digital transformation company specializing in data and systems integration solutions for the national security sector. Our small business applies data science, program management and technical consulting expertise to help clients implement data-driven approaches that maximize operational efficiencies. We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients. This Business Process Analyst will join a team to conduct research and analyses, develop strategic frameworks and plans, and craft strategic communications to help programs meet operational goals. This position will support a program in U.S. Customs and Border Protection (CBP). The individual will attend client meetings, internal meetings, and will work at the client site (near Metro Center) at least once per week.
Responsibilities
- Attend all client and internal meetings.
- Take and submit meeting minutes for all client meetings.
- Identify strategic project goals, write goal statements, and develop associated project plans.
- Conduct research and generate findings, insights, and recommendations.
- Contribute to monthly reports and support ad hoc report requests from the client.
- Research best practices and organizational standards to inform future state goals and products.
- Prepare for and lead/facilitate internal and external stakeholder discussions, client meetings, and briefings for executive leadership (including interviews and workshops).
- Prepare a wide range of high-quality briefing materials and concise summaries of complex studies, evaluations, and data analyses to communicate program effectiveness and progress to senior leaders.
Requirements
- Located in the DC metro area
- Led or supported the development of a strategy framework or design workshop to help an organization or program achieve its intended operational goals
- Experience conducting research and analysis that has resulted in gaining a comprehensive understanding of a complex technical program, including processes, systems, training, data, and resources to identify recommendations to align with a program’s goals and strategic direction
- Ability to adapt quickly and develop successful professional relationships with key stakeholders
- Ability to provide an expert view into complex problems and processes
- Experience in performing industry benchmarking, and benchmarking against other federal government agencies’ processes, policies, operations, best practices, etc.
- Excellent communication skills across all levels of business, both written and verbal
- Proficiency in Microsoft Suite
Nice-to-haves
- CBP BI
- Experience advising for a technical program
- Experience consulting for the federal government
- Experience related to international trade or supply chain analysis
- Experience working in DHS or CBP
- Project Management Professional (PMP) or similar certification
Benefits
- Competitive pay and benefits, including PTO
- Education stipends and referral bonuses
- Compelling work with the U.S. federal government
- Strong emphasis on volunteer and community engagement
- Opportunity to shape the future of our industry
- Supportive colleagues and management who invest in your growth
