Senior Business Process Analyst - New Product Introduction

Atlassian-posted 3 months ago
$127,800 - $199,750/Yr
Full-time • Mid Level
Austin, TX
5,001-10,000 employees
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Atlassian is looking for an experienced business analyst to focus on our growing product portfolio and New Product Introduction (NPI) and support the roll-out and operationalization of product and pricing changes. This role sits within the Sales Systems & Process team in Sales Operations and is specifically focused on supporting the SMB sales team, Sales Support teams and general QTC impact.

  • Work with multi-functional teams including SMB Sales, Product, Program Management, Enablement, Sales Tech, Marketing, Legal, and Finance on your projects.
  • Study and learn the operational processes employed by our SMB Sales, Enterprise Deal Operations, and customer/product advocate teams.
  • Work with product teams to identify impact to existing business operations, as well as required activities and dependencies to implement changes across business teams.
  • Own requirements documentation including BRDs, process flows, wireframes or other assets used to collect business needs.
  • Partner with our internal technology teams to prioritize change requests and deliver capabilities in our customer support flows / ticketing systems for new product sales motions.
  • Serve as the point of contact for product launches within the Sales Systems & Process team for other BPAs who drive changes to our sales / customer success systems.
  • Participate in user acceptance, smoke testing, and implementation activities.
  • Partner with content and enablement teams to support deliverable creations for the areas you are driving.
  • Help define 'interim state' business processes for acquired companies, and help lead the change and adoption of these new processes.
  • Drive opportunities for process improvement across the Product Launch and/or sales support work streams.
  • 5+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an 'analyst' position.
  • Experience supporting projects across the product lifecycle portfolio, including new product introductions, pricing changes, repackaging, rebrands, M&A, and end-of-sale.
  • Experience working in a high-growth, enterprise software company with Direct and Channel sales ecosystems.
  • Strong operational skills, with the ability to balance project and support needs.
  • An ability to dive into details, but also to step back and reframe a problem more strategically.
  • A passion for learning new tools, processes, ways of working, etc. and an open approach to change.
  • Experience rolling out significant programs within a sales or customer success organization, including requirements gathering, solution design, cross-functional execution, and change management.
  • Strong influencing skills and the ability to work with various stakeholders.
  • Flexible and adaptable to changing priorities with exceptional organization and time management skills.
  • A team player with a get $#!t done mentality.
  • Health and wellbeing resources
  • Paid volunteer days
  • Equity opportunities
  • Bonuses and commissions
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