Senior Business Planning Analyst

Cohere Health

1d • $70,000 - $80,000 • Remote

About The Position

The Senior Business Planning Analyst position is a crucial member of the Business Planning and Workforce Management team. Your primary responsibilities will be on designing, creating and maintaining the Operations Dashboard and performance scorecards across our core functions such as Intake Contact Center, Clinical Nursing Operations and Clinical MD Operations.
As the Senior Business Planning Analyst, you will leverage advanced data analytics with the support from our Solutions Performance Analytics, and Business Intelligence teams. This role will require you to develop a deep understanding of Cohere Health’s processes, data architecture, and systems connectivity. You will be instrumental in translating data into an actionable, executive level dashboard and performance scorecards. Enable leadership team to have a clear State of Business view to drive and maximize business performance.

Requirements

• 5+ years of experience in business analysis, data analytics, reporting, or workforce management, ideally within clinical, healthcare, or contact center operations.
• Strong proficiency in data analysis, reporting, and data visualization, with hands-on experience using tools such as SQL, Python, Tableau, and/or Power BI (approximately 3+ years).
• Experience working with business intelligence platforms, dashboard reporting, and data environments such as data warehouses or data lakes.
• Solid understanding of contact center and workforce management metrics, including Service Level, Average Handle Time, Average Speed of Answer, occupancy, shrinkage, and adherence, along with their downstream business and financial impacts.
• Hands-on experience building reports or dashboards within operational systems such as Salesforce and NICE IEX, or similar platforms.
• Demonstrated ability to think critically and analytically, break down complex business problems, identify key performance drivers, and translate data into clear, actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively partner with both technical teams and operational stakeholders.
• A results-oriented mindset, with a track record of delivering meaningful, measurable outcomes within defined timelines.
• Bachelor’s degree in Business Administration, Computer Science, Mathematics, or a related quantitative field, or equivalent practical experience.

Nice To Haves

• Exposure to call center operations, workforce management, and/or back-office planning and metrics, with familiarity in call center technologies, system administration, or project-based work preferred.

Responsibilities

• Be the subject matter expert for the data analytics function. Own and implement the Operational Dashboards.
• Develop and maintain the team level performance scorecards that provide a holistic, integrated view of performance across the Intake, Clinical Nursing and Clinical MD Operations.
• Design and maintain summarized level data visualizations for executive consumption and the ability to drill down into key and relevant data to provide a comprehensive state of business view.
• Quantify business impact and its financial outcomes.
• Define and provide success measurement. Utilize KPIs to measure operational success. Define business drivers to improve business / process outcomes.
• Provide documentation and create business requirements to drive timely deliverables. Work cross functionally to ensure data integrity and relevance in reporting.
• Develop a strong understanding of systems, data points and interconnectivity across operational platforms. Work collaboratively with the Solution Performance team, Business Intelligence team, and Actuary team to ensure data integrity, reliability and consistency across the Services Operations.
• Perform deeper dive analytics to consistently mine and extract data insights. Analyze current operations, identify opportunities for optimization and better understanding of performance drivers.
• Be the analytic translator to transform complex data sets into clear, concise, actionable business insights and recommendations for operational leaders.

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees