Senior Business Operations Manager

ServiceNow • San Diego, CA

4h • Remote

About The Position

At ServiceNow, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Operations Manager supporting AMS Geo, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, shape strategy, and operationalize performance across the organization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of proven experience of Operations in a software sales organization
• Self-motivated with an ability to work in a highly collaborative environment while managing multiple competing priorities
• An understanding of how to scope work to ensure execution by desired timelines
• Experience building trusted relationships and influencing others
• Aptitude for taking on new challenges and comfortable handling ambiguity
• Curious and comfortable with analyzing large sets of data and producing Executive Summary with Insights
• Have been in a role supporting sellers up to the Executive Leadership level
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Excellent interpersonal, written, and verbal communication
• Team player with a positive attitude ready to work in a constantly evolving environment
• Willing to ask for help when necessary and bring in the proper resources to achieve results
• Experience with a CRM system such as Microsoft Dynamics
• Expert in PPT, Excel and Power BI

Nice To Haves

• SaaS experience is a plus
• Master’s degree

Responsibilities

• Provide internal Business Partners with meaningful and actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis
• Lead annual sales planning, including quota setting and influencing compensation plan design
• Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes
• Provide Renewal Sales Leaders’ forecast and information to track Monthly/Quarterly projections
• Develop and evolve key performance indicators to help drive sales revenue and projections
• Drive operational excellence that helps Renewal Sales team achieve goals
• Identify and drive process reporting enhancements
• Collaborate with offshore team to align on reporting and analytics needs of Business Partners and Renewal Sales team
• Familiarity with sales hierarchies and territory mapping
• Execute ad-hoc tasks and responsibilities in support of sales finance and operations

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior