Senior Business Operations Analyst

Taskrabbit•San Francisco, CA

5h•Hybrid

About The Position

The Senior Business Operations Analyst will lead the end-to-end implementation and optimization of Taskrabbit’s automated enforcement tool, bridging the gap between company policy and technical execution. This role is essential for maintaining marketplace quality and driving revenue growth by spearheading gray market reduction initiatives. You will be responsible for activating policy enforcement mechanisms and providing the analytical rigor necessary to track performance, mitigate leakage, and ensure scalable business operations. Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position can be based in either our San Francisco office or our New York City office (opening March 2026). The Revenue Optimization team sits within the Marketplace Operations team and operates as analyst-owners across several aspects of the business. We use deep analysis, data-driven experimentation, and deployment of pricing and supply levers to help Taskrabbit hit its financial targets. We develop and operationalize scalable solutions to optimize outcomes at the mid and bottom parts of our business funnel.

Requirements

A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
2-4 years using analytics to drive key business decisions across strategy, marketing, operations, and/or finance
Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, Sigma, etc.)
Excellent verbal, presentation, and written communication skills
Experience with SQL and large volumes of data
Great attention to detail and quality
Experience translating technical topics to non-technical audiences
A knack for working with cross-functional partners to reach the right solutions
An ownership mindset determined to get things done

Nice To Haves

Experience with Python
Experience presenting to C-level executives
Experience gathering, distilling, and providing requirements to technical engineering and data teams
Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
Technical understanding of data warehousing/data pipelining solutions
Experience with a marketplace business model and a global brand
Love collaborating together with a tight-knit team

Responsibilities

Lead the technical implementation of policies within the Business Rules Engine (BRE), ensuring that high-level business requirements are accurately translated into automated logic to recommence and maintain consistent policy enforcement.
Own the analysis and tracking of policy enforcement, developing the frameworks and dashboards necessary to monitor system efficacy and the impact of enforcement on the marketplace.
Drive direct revenue growth by identifying, analyzing, and reducing off-platform transactions through rigorous data analysis and the design of targeted operational tests.
Design and execute experimental frameworks to test new marketplace rules, measuring their impact on user behavior and platform health before full-scale rollout.
Collaborate cross-functionally with Product, Engineering, and Operations teams to ensure the BRE evolves in alignment with product roadmaps and regulatory requirements.
Operationalize marketplace integrity by mapping complex policy workflows, identifying gaps in enforcement, and implementing creative solutions to automate or optimize key business rules.
Define and monitor KPIs related to policy compliance and revenue leakage, providing actionable insights to leadership that inform broader business strategy.
Serve as the primary stakeholder for BRE health, ensuring that business logic remains current and effective, preventing the need for manual resource diversion from other departments.