Senior Business Intelligence Engineer

Humana • Indianapolis, IN

18h • Remote

About The Position

Become a part of our caring community and help us put health first You will utilize a range of tools, technologies, applications, and best practices to collect, integrate, analyze, and present raw data from systems such as CRM, AVAYA, NICE QC, Nexidia, and WFM. Your work will enable the creation of actionable business information and help shape departmental strategies. You will make decisions regarding technical approaches for project components and manage requirements for customer service, government reporting, and operational reporting, including non-clinical quality control. You will report to an Associate Director of Business Intelligence.

Requirements

• Our Department of Defense Contract requires U.S. citizenship for this position
• Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Service)
• HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
• Bachelor's degree
• 3 years experience with SQL including ability to build queries from scratch, join disparate data sets together, and how to optimize code
• 3 years of experience building and publishing end user facing dashboards with data visualization tools such as Tableau and/or Power BI
• 3 years of data analysis experience to solve business problems
• 3 years of experience working with large complex data sets within large organizations

Nice To Haves

• Proficiency in understanding Healthcare related data

Responsibilities

• Conducts detailed trend analysis using data from multiple sources and builds operational dashboards in Tableau and other BI tools.
• Provides critical insights and visualizations to senior leaders, helping inform decisions around business processes and practices.
• Executes ad hoc data queries to address immediate business needs, delivering clear, actionable insights to support business operations.
• Develops and maintains reporting for contact center operations, including the creation and submission of government-required reports, ensuring compliance and accuracy.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level