Senior Business Execution Administrator - Dallas

Wells Fargo • Frisco, TX

1d • Onsite

About The Position

About this role: Wells Fargo is seeking a Senior Customer Service Representative in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Support the operations of a specific business line Administer programs, projects, or processes specific to the business Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs Perform business operations that are administrative in nature Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation Provide subject matter knowledge and interpretation of procedures to key business partners Coordinate and monitor implementation and maintenance of processes, procedures, and policies Interact with immediate Strategy and Execution colleagues on operational initiatives Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Requirements

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Mortgage industry experience
• Sales environment exposure; preferably in Wells Fargo's Home Equity or Mortgage sales Group
• Strong knowledge and understanding of bank policies, procedures, and systems
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced action oriented environment
• Customer service focus with experience processing complex transactions and performing extensive research to resolve complex customer issues
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact effectively with internal and external partners and clients/customers
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• A BS/BA degree or higher

Responsibilities

• Support the operations of a specific business line
• Administer programs, projects, or processes specific to the business
• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
• Perform business operations that are administrative in nature
• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees