Senior Business Execution Administrator - Executive Support Associate

Wells Fargo Bank•Charlotte, NC

1d•$25 - $38

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Business Execution Administrator. This role is responsible for helping to deliver a world-class experience for the Wells Fargo senior leadership team. This role will provide reception support for the Well Fargo executive floor and comprehensive support to ensure a quality workplace experience. The role requires strong customer experience skills, attention to detail, sense of urgency and the ability to deliver outstanding service in a fast paced environment. The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers. The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions. The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations. The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers. In this role, you will: Support the operations of a specific business line Administer programs, projects, or processes specific to the business Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs Perform business operations that are administrative in nature Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation Provide subject matter knowledge and interpretation of procedures to key business partners Coordinate and monitor implementation and maintenance of processes, procedures, and policies Interact with immediate Strategy and Execution colleagues on operational initiatives Provide support for a variety of diverse support functions for multiple business groups or a specific line of business Your will be responsible for helping to deliver a world-class experience for the Wells Fargo senior leadership team. This role will provide reception support for the Well Fargo executive floor and comprehensive support to ensure a quality workplace experience. The role requires strong customer experience skills, attention to detail, a sense of urgency and the ability to deliver outstanding service in a fast-paced environment.

Requirements

4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience supporting senior level leaders/executives
Ability to identify and assess issues then make sound decisions
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Ability to organize and manage multiple priorities
Ability to provide strong customer service while actively listening and responding in an appropriate manner

Responsibilities

Main point of contact for off site manager
Staff reception desk
Responsible for facilities support, floor administration, systems access, including on-boarding and off-boarding of team members, as needed
Maintains highest level of professionalism and confidentiality
Serves as primary source of contact for all workplace needs of Executives
Delivers a consistent, outstanding customer service experience at all times
Manages and books reservation requests through Outlook. Modifies reservations as needed and/or requested
Responsible for room setups; assuring room configurations are correct
Knowledgeable to provide technical support for in-room AV equipment (i.e. laptop hook up, digital display, conference phone)
Develops and maintains working relationships with partners and vendors