Senior Business Data Analyst

Caterpillar Inc.•Chicago, IL

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat® Digital is the digital and technology arm of Caterpillar Inc., connecting the physical and digital worlds to deliver industry-leading solutions for our customers and dealers. The Digital Adoption & Customer Success organization accelerates the adoption and usage of digital products, delivering measurable value to Cat Dealers and Customers, and driving a customer-centric approach through enhanced management and impact measurement. The role focuses on developing actionable insights to drive the adoption of digital products and supporting the execution of customer adoption campaigns in close collaboration with our dealers and customers facing teams. It involves gathering and documenting user requirements, contributing to the development and testing of new services or approaches, and ensuring solutions align with customer needs.

Requirements

Effective Communications: Strong communication and stakeholder management skills, with the ability to operate effectively in a matrix and cross‑functional organization. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement.
Business Data Analysis: Investigates data requirements in the business data analysis process. Applies data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components. Writes analysis reports to assist decision making at the senior level.
Business Assessment: Applies tools and techniques for gathering business requirements. Documents best practices and techniques for assessing application opportunities. Participates in the preparation of risk assessment and benefits analysis.
Accuracy and Attention to Detail: Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned.
Completed Bachelor’s degree or comparable qualification in Engineering, Mathematic, Finance, Marketing or related fields.

Nice To Haves

Experience using SQL to query and transform data to solve complex business problems.
Easily understand business processes - and cause and effect on datasets within the process.
Confidence and initiative to create innovative solutions to solve business problems.
Extensive experience with increasing responsibilities in business analysis or consultancy roles.
Demonstrated ability to operate as a senior individual contributor, influencing outcomes across multiple dealer organizations without direct authority.
Experience working in a regional or multi‑country environment, advising or governing commercial, product support, or operational processes.

Responsibilities

Analyzing existing offerings, user’s behaviors, preparing actionable insights, and recommending adoption campaigns.
Supporting senior leaders by fulfilling their data requests, preparing reports, and delivering actionable insights.
Identifying user/client requirements for a product or service and defining technical specifications
Preparing technical recommendations and sharing them with senior analysts and technical teams.